Refund policy

Return & Exchange Policy

Your experience matters at Dopamine Club. For full details on how we handle returns, exchanges, and refunds, please refer to our Return Policy before making a request.

By making a purchase with Dopamine Club, you agree to abide by these Terms & Conditions and policies.

 

 

RETURN & REFUND POLICY (APPAREL ONLY)

We want you to enjoy a hassle-free shopping experience.

100% Money-Back Guarantee – Applicable on Apparel Only (Terms Apply)

  • Orders must be prepaid. COD orders are not eligible for this guarantee.

  • Partial payments, token amounts, or advance booking payments are non-refundable, even if the order is rejected, cancelled, or returned to our warehouse under any circumstances.

  • Return requests must be initiated within 3 days of delivery.

  • Items must be unused, unwashed, and in original packaging with tags attached.

This guarantee does not cover:

  • COD orders

  • Sale items and combo / bundle offers

  • Returns requested after 3 days of delivery

  • Products showing signs of wear, wash, stains, or damage

  • Missing tags or packaging

  • Normal wear and tear (see exclusions below)

  • Partial payments / advance booking amounts

 

 

No Questions Asked – Hassle-Free Returns

  • For Exchange Orders: For eligible prepaid apparel orders, we provide free exchanges.

  • For Return Orders: Shipping fees of ₹150 is deducted from the refundable amount.

  • COD orders are eligible only for exchange (size or color of the same product). Refunds are not issued for COD orders.

  • To request a Return/Exchange Click Here

 

 

Important Return Conditions:

  • Returns must be requested within 3 days of delivery.

  • Items must be in the same condition as received (unworn, unwashed, free of stains, deodorant marks, and damage).

  • Items must be sent back in original packaging with tags and proof of purchase.

  • A video recording while opening the package is required to validate the condition of returned products.

  • Your first order is eligible for a return or exchange. Exchanged products are not eligible for a second return or exchange.

  • If you return the wrong or a different product, Dopamine Club will not be held responsible.

 

 

Reverse Pickup & Self-Shipping:

  • We will arrange one reverse pickup per order when feasible.

  • If reverse pickup is unavailable in your area, you must self-ship the product via a reliable courier. Please ensure the package is securely packed and tracking is provided.

 

 

Refund Process:

  • Once the returned product is received and inspected, your refund will be processed within 7–10 working days to the original payment method or bank account.

  • Refunds will not be issued for items failing to meet the conditions above.

 

 

EXCLUSIONS – WEAR & TEAR

“Wear and tear” refers to natural deterioration due to regular use over time. This includes but is not limited to:

  • Fading of colors or prints

  • Pilling of fabrics

  • Loss of elasticity

  • Shrinkage

  • Minor fraying at seams

These issues are not covered under our return or money-back guarantee.

 

 

EXCHANGE POLICY (APPAREL)

  • An exchanged product can be replaced with the same product or another product of equal or higher price (price difference, if any, must be paid by the customer).

  • If the desired size/color is unavailable, a refund will not be issued.

  • Exchanged items will only be dispatched after the returned product has been inspected and approved.

  • Shipping timelines for exchanges depend on customer location.

 

 


REFUNDS (All Categories)

  • Refunds are processed via the original payment method within 15–20 working days from the date we receive your return at our warehouse.

  • Returned items undergo a quality check before refunds are approved.

  • Dopamine Club reserves the right to reject refunds for items returned without meeting the stated conditions.

  • Partial payments, token amounts, or advance booking payments are non-refundable, even if the order is rejected, cancelled, or returned to our warehouse under any circumstances.

 

 

CONTACT INFORMATION

Email: chaseyourdopamine@gmail.com

WhatsApp Support (Messages Only):
+91 73896 62310 (7 Days a week, 10 AM – 9 PM)